Terms Of Service

Effective Date: June 28, 2025

Shades of Hope Online, LLC (referred to as "SOHO", "we", "our", or "us")
offers a proprietary web-based software-as-a-service application and
other services ("SOHO Platform") to registered users. These Terms of
Service (referred to as "Terms of Service" or "Agreement") govern your
access and use of the SOHO website located at
https://shadesofhope.online/ and certain other sites operated by SOHO
(together the "Site") and your use of the SOHO Platform. You and SOHO
are each sometimes referred to herein as a "Party."

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION AND WAIVER
OF JURY TRIAL APPLICABLE TO NON-GOVERNMENT PERSONS AND ENTITIES RESIDING
OR LOCATED IN THE UNITED STATES. PLEASE READ IT CAREFULLY BEFORE
AGREEING AND BEFORE USING OUR WEBSITE OR ANY MOBILE APPLICATIONS.

Acceptance of Terms

Your use of the SOHO Platform and/or the Site constitutes your
acceptance of these Terms of Service. SOHO reserves the right to change,
modify, add to, or remove portions of these Terms of Service in its sole
discretion. Any modification shall be effective immediately upon the
uploading of a modified Terms of Service as reflected in the "Last
Updated" date contained above. SOHO will use best efforts to provide
commercially reasonable notice of any material change to these Terms of
Service. Your continued use of the Site after modified Terms of Service
have been posted constitute your acceptance. If the modified Terms of
Service are not acceptable to you, your sole recourse is to discontinue
your use of the Site.

By using and/or visiting the Site or the SOHO Platform, you represent
that you have read, understand, and agree to all the terms and
conditions of this Agreement, including our privacy
policy ("Privacy Policy") which is
incorporated herein by reference. This Agreement and the Privacy Policy
are subject to applicable privacy laws. If you are subject to the
provisions of the European Union ("EU") General Data Protection
Regulation ("GDPR"), we are a data "Controller" and you are a "Data
Subject" with certain protected privacy rights concerning your "Personal
Data." Personal Data may also be referred to as Personally Identifiable
Information.

User Eligibility

Some parts of the Site and/or SOHO Platform are not available to the
general public, and the SOHO Platform is available only to eligible
registered users. We may impose and amend eligibility requirements and
rules from time to time.

You are not eligible to use any SOHO Platform if doing so would violate
any applicable law or regulation, including but not limited to U.S.
export controls, sanctions, or other restrictions.

You must be over the age of 18 to register an account on the Site or use
the SOHO Platform. By registering an account, you represent that you
meet this minimum age requirement. In any case, you affirm that you are
over the age of 13, as the SOHO Platform is not intended for use by
children under 13.

If you are under 13 years of age, then please do not use the Site
without the consent of your parent or guardian. Pursuant to 47 U.S.C.
Section 230(d), as amended, we hereby notify you that parental control
protections (such as computer hardware, software or filtering services)
are commercially available to assist you in limiting access to material
that is harmful to minors. More information on the availability of such
software can be found through publicly available sources and your
internet service provider.

License Grant; Limitations

Subject to the terms of this Agreement, we hereby grant you a limited,
terminable, non-sublicensable, non-transferable, non-exclusive right to:
(1) access and use the features of the Site that is intended for public
display; and/or (2) access and use the SOHO Platform as a registered
user. Any rights not explicitly granted in this Agreement are strictly
withheld and reserved by us. Any access or attempt to access or use
the SOHO Platform for any unauthorized or illegal purpose is strictly
prohibited.

You agree that (i) you will not copy or distribute any part of the Site
or SOHO Platform in any medium without our prior written authorization;
(ii) you will not alter or modify any part of the SOHO Platform other
than as is necessary to use the SOHO Platform for their intended
purposes; and (iii) you will otherwise comply with this Agreement.

We shall have no obligation to support your use of the SOHO Platform in
the event that: (i) you modify the SOHO Platform (or any component
thereof) without our prior written consent; (ii) you experience any
error caused in whole or in part by persons other than us (including
without limitation, your failure to properly enter, transmit or receive
data); or (iii) you experience any error caused in whole or in part by
your use of the SOHO Platform in association with operating environments
and platforms other than those that we support. 

To the extent that the SOHO Platform incorporates any third-party
products, then, in addition to the terms set forth herein, you must
comply with any additional terms, restrictions or limitations applicable
to such third-party products. We have the right to subcontract
performance of hosting and other services, in which event the service
levels provided by the applicable third-party providers will be
incorporated herein by reference. 

You shall procure, install and maintain all client-side equipment, data
plans, internet connections and other hardware necessary for you to
connect to and access the SOHO Platform. We are not responsible for
equipment defects, lack of service, or other issues arising from third
party services or equipment. You are responsible for all applicable data
plan fees, subscription charges or other fees of any kind whatsoever
that may be required by your carrier in order to access the SOHO
Platform. 

You must not use any part of the content on our Site for commercial
purposes without obtaining a license to do so from us.

Submissions

Any registration information, requests for information or data,
suggestions, information, ideas, comments, causes, promotions,
documents, questions, notes, plans, drawings, proposals, graphics, text,
links, profiles, personal information, name, likeness, audio, photos,
software, music, sounds, video, comments, messages, posts, tags or
similar materials you provide to SOHO as part of your use of the SOHO
Platform ("Submissions") are made voluntarily. You are under no
obligation to submit anything to us, or to use SOHO Platform. We will
not claim ownership of your Submissions. For us to provide the SOHO
Platform to you, however, we require your permission to transmit,
process, display, reproduce and otherwise use Submissions you make
available to us. Therefore, if you choose to make any Submissions to us,
or otherwise make any Submissions available through the SOHO Platform,
you hereby grant to us and third parties (with whom we work to provide
the SOHO Platform) a perpetual, irrevocable, transferrable,
sub-licensable, non-exclusive, worldwide, royalty-free license to
reproduce, use, modify, display, perform, distribute, transmit,
translate and create derivative works from any such Submissions for
purposes of providing, using, and improving the SOHO Platform. You also
permit us to identify you by your username and as the contributor of
your Submissions.

By submitting any Submissions to us, you hereby agree, warrant and
represent that: (a) your provision of the Submissions does not violate
any third party's rights; (b) all such Submissions are accurate and
true; and (c) you are not entitled to compensation or attribution from
us. 

We are not required and do not undertake to screen or monitor any or all
Submissions to the SOHO Platform. The content, products, resources,
and/or services made available through the Site are not intended to
provide legal advice and should NOT be construed as offering such
advice. YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY SUCH SUBMISSIONS,
AND YOUR RELIANCE ON ANY INFORMATION CONTAINED THEREIN IS AT YOUR OWN
RISK.

Restrictions

In connection with your use of the site or the SOHO Platform, you agree
that you will not violate any law or regulation which may be applicable
to you or to the data you request, provide, or receive.

You agree that you will not distribute, upload, make available or
otherwise publish through the SOHO Platform any Submissions (defined
below) that: (i) are unlawful or encourage or induce another to engage
in anything unlawful; (ii) contain a virus or any other similar
malicious software that may damage the operation of our or another's
computers; (iii) infringe upon any copyright, patent, trademark, trade
secret, right of privacy, right of publicity or other right of any
person or entity; (iv) are false, inaccurate, fraudulent or misleading;
or (v) are libelous, defamatory, obscene, inappropriate, abusing,
harassing, threatening or bullying.

You agree that you will not: (i) modify, adapt, translate, copy, reverse
engineer, decompile or disassemble any portion of the SOHO Platform or
Site; (ii) interfere with or disrupt the operation of the Site or the
SOHO Platform, including restricting or inhibiting any other person from
using the same by means of hacking or defacing; (iii) transmit to or
make available in connection with any SOHO Services any
denial-of-service attack, virus, worm, Trojan horse or other harmful
code or activity; (iv) attempt to probe, scan or test the vulnerability
of the SOHO Platform or Site, or breach our security or authentication
measures; (v) take any action that imposes an unreasonable or
disproportionately large load on our infrastructure, as determined in
our sole discretion; (vi) harvest or collect the email addresses or
other personal data of other users of the SOHO Platform without written
permission from SOHO; (vii) submit or post false, incomplete, or
misleading information, or otherwise provide such information to us; or
(viii) impersonate any other person, entity, business, or governmental
entity.

You will not engage in text or data mining, or web scraping. This clause
shall not apply insofar as (but only to the extent that) we are unable
to exclude or limit text or data mining or web scraping activity by
contract under the laws which are applicable to us. You shall not
conduct, facilitate, authorize or permit any text or data mining or web
scraping in relation to our Site or the SOHO Platform. This includes
using (or permitting, authorizing or attempting the use of): (i) any
"robot", "bot", "spider", "scraper" or other automated device, program,
tool, algorithm, code, process or methodology to access, obtain, copy,
monitor or republish any portion of the Website or any data, content,
information or services accessed via the same; (ii) any automated
analytical technique aimed at analyzing text and data in digital form to
generate information which includes but is not limited to patterns,
trends and correlations; and (iii) the provisions in this clause should
be treated as an express reservation of our rights in this regard,
including for the purposes of Article 4(3) of Digital Copyright
Directive ((EU) 2019/790).

We reserve the right to review, edit, block, or remove Submissions.
Exchanges between users of the SOHO Platform are not reviewed by us
under ordinary circumstances, except that upon request we may take
commercially reasonable automated steps to screen Submissions for
malicious code. Otherwise, we are not required and do not undertake to
screen or monitor any or all Submissions to the SOHO Platform. YOU
AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY SUCH SUBMISSIONS, AND YOUR
RELIANCE ON ANY INFORMATION CONTAINED THEREIN IS AT YOUR OWN RISK.

You agree that you are not licensed or permitted to access any portion
of the Site that we have not made public or the SOHO Platform that is
not accessible to users (whether registered or not), and you may not
attempt to override any security measures we have in place.

Notwithstanding the foregoing rules of conduct, our unlimited right to
terminate your access to the SOHO Platform shall not be limited to
violations of this Restrictions section.

Links to Third Party Sites

For your convenience, the SOHO Platform may contain links to the
websites of third parties from which you may be able to obtain
information or use services. Except as otherwise noted, such third-party
websites, and such information and services are provided by
organizations that are independent of us. We do not make any
representations or warranties concerning such websites. We have no
control over, and assume no responsibility for, the content, privacy
policies, or practices of any third-party websites. In addition, we
cannot censor or edit the content of any third-party site. Therefore, we
make no representation as to the accuracy or any other aspect of the
information contained in or on such websites, sources or servers. Any
linking to or from any such off-site pages or other websites by you is
at your own risk. By using the SOHO Platform and the Site, you expressly
relieve us from any and all liability arising from your use of any
third-party website. Accordingly, we encourage you to be aware when you
leave the SOHO Platform, and to read the agreements and privacy policy
of each other website that you visit.

Data Processing.

We host the Service in the United States of America. By registering and
using the Service, you understand and consent to our hosting, storing,
and processing of your Submissions and your personal data, and/or
personally identifiable information in the United States or other
locations as we determine necessary to deliver the SOHO Platform.

Our Use of Cookies. We use cookies and similar technologies to
collect personal information about your use of our Site and the SOHO
Platform. "Cookies" are alphanumeric identifiers that we transfer to a
computer's hard drive through a web browser for record-keeping purposes.
We may use both session Cookies (which expire once a user closes a web
browser) and persistent Cookies (which stay on a computer until a user
deletes them). Some Cookies make it easier for you to navigate our Site
and the SOHO Platform, while others are used to enable a faster log-in
process or to allow us to track your activities for operational
purposes.

Third-Party Analytics. We may also use third-party analytics tools
and technologies to track and analyze data from the SOHO Platform. These
tools use Cookies and similar technologies to collect information such
as how often users visit, what pages they visit, and what other sites
they used prior to coming to the SOHO Platform. We use the data
collected by such third-party analytics tools only to help us administer
and improve the quality of SOHO Platform and to analyze SOHO Platform
usage. These third parties are not permitted to use the information
collected on our SOHO Platform, except to help us conduct and improve
our business.

Disclaimer of Warranties

UNLESS OTHERWISE STATED HEREIN AND TO THE EXTENT PERMITTED BY
APPLICABLE LAW, THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE"
BASIS. SOHO DOES NOT REPRESENT OR WARRANT THAT THE SITE (I) WILL BE
UNINTERRUPTED, TIMELY OR SECURE, (II) WILL BE FREE OF DEFECTS,
INACCURACIES OR ERRORS, (III) WILL MEET YOUR REQUIREMENTS,
OR (IV) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR
SOFTWARE. EXCEPT WHERE PROHIBITED BY LAW, SOHO EXPRESSLY DISCLAIMS
ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT.

Limitation of Liability 

LIMITATION OF LIABILITY.YOU EXPRESSLY ABSOLVE AND RELEASE SOHO FROM
ANY CLAIM OF HARM RESULTING FROM A CAUSE BEYOND SOHO'S CONTROL. YOU
FURTHER AGREE THAT IN NO EVENT SHALL SOHO AND ITS SUPPLIERS BE LIABLE
FOR ANY DAMAGES OTHER THAN DIRECT DAMAGES, INCLUDING INDIRECT,
INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES OR ANY
LOSS OF USE, DATA, BUSINESS, OR PROFITS. THIS WILL BE REGARDLESS OF
WHETHER OR NOT SOHO OR ANY OF ITS PARTNERS HAS BEEN WARNED OF THE
POSSIBILITY OF SUCH DAMAGES. ADDITIONALLY, SOHO AND ITS SUPPLIERS WILL
NOT BE LIABLE TO YOU FOR MORE THAN ANY AMOUNTS RECEIVED BY SOHO FROM YOU
AS A RESULT OF YOUR PERSONAL USE OF THE SOHO PLATFORM IN THE 12 MONTHS
PRECEDING YOUR CLAIM. IF YOU HAVE NOT PAID INDIVIDUALLY ANY AMOUNTS IN
THE 12 MONTHS PRECEDING YOUR CLAIM, SOHO'S SOLE AND EXCLUSIVE LIABILITY
SHALL BE NO MORE THAN \$50. MOREOVER, SOHO SHALL NOT BE LIABLE FOR THE
LOSS OR FAILURE TO STORE YOUR CONTENT, AND YOU UNDERSTAND AND AGREE THAT
BY USING THE SOHO PLATFORM, YOU AGREE TO WAIVE THE RIGHT TO A TRIAL BY
JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION RELATED TO USE OF
THE SERVICE OR BREACH OF THESE TERMS.

SOME JURISDICTIONS MAY NOT PERMIT CERTAIN DISCLAIMERS AND LIMITATIONS,
AND ANY SUCH DISCLAIMERS OR LIMITATIONS ARE VOID WHERE PROHIBITED.

Confidentiality

(a) The term "Confidential Information" means the SOHO Platform,
associated documentation, and all other information we disclose to you
that is designated as confidential or that by its nature would
reasonably be expected to be kept confidential.

(b) Notwithstanding the previous paragraph, our Confidential
Information shall not include information that (i) is or becomes
publicly available through no act or omission of yours; (ii) was in your
lawful possession prior to the disclosure and had not been obtained by
you either directly or indirectly from us; (iii) is lawfully disclosed
to you by a third party not bound by a duty of non-disclosure; or (iv)
is independently developed by you without access to or use of our
Confidential Information.

(c) You agree to hold all Confidential Information in confidence. You
agree not to make the Confidential Information available in any form to
any third party or to use the Confidential Information for any purpose
other than performing your obligations or enjoying your rights under
this Agreement. You agree to use the same degree of care in protecting
the Confidential Information that you use to protect confidential
information of your own of a similar nature and value, but in no event
less than a reasonable standard of care to ensure that Confidential
Information is not disclosed or distributed by your employees or agents
in violation of the provisions of this Agreement. You represent that you
have, with each of your employees who may have access to any
Confidential Information, an appropriate agreement sufficient to enable
you to comply with all of the confidentiality terms hereof.

(d) Notwithstanding the foregoing, you may disclose the Confidential
Information to the extent that such disclosure is required by law or
court order, provided, however, that you provide us with prior written
notice of such disclosure and reasonable assistance in obtaining an
order protecting the Confidential Information from public disclosure.

(e) After termination or expiration of this Agreement, you shall
return any Confidential Information in your possession or control to us.

Indemnification

You shall indemnify, defend, and hold harmless SOHO and its parents,
subsidiaries, affiliates, officers, directors, shareholders, employees,
attorneys, and each of their respective successors and assigns (the
"SOHO Indemnified Parties") from and against all damages, losses,
liabilities, claims, expenses, fees or costs (including, without
limitation, reasonable attorneys' fees and costs) incurred in connection
with your breach of these Terms of Service. The indemnity obligations in
this paragraph may be preempted by applicable law.

Privacy and Feedback License

Personal Information collected in connection with your use of the Site
shall be processed in accordance with the disclosures set forth in the
SOHO's Privacy Policy.

We consider any suggestions, ideas, proposals, content or other material
or information submitted by you, whether solicited or unsolicited,
(collectively, the "Feedback") to be non-confidential and
non-proprietary. We shall not be liable for the disclosure, use or
exploitation of such Feedback. You hereby grant to SOHO a worldwide,
non-exclusive, perpetual, irrevocable, royalty-free and transferable
right and license to incorporate, use, publish and exploit the Feedback
for any purpose whatsoever, commercial or otherwise, without
compensation or accounting.

Intellectual Property

SOHO has and shall retain all right, title and interest in and to the
Site, and all content made available through the Site, including, but
not limited to, all logos, trademarks, design, text, graphics, images,
audio, visual or audiovisual combinations, page headers, buttons,
scripts, code, software and other files, and the selection arrangement
and organization thereof (collectively "SOHO Intellectual
Property"). Except for the limited right to access the Site for
informational purposes, nothing in these Terms of Service or your use of
the Site grants you a right or license to use any of SOHO Intellectual
Property. © 2025 Shades of Hope Online, LLC. All Rights Reserved.

Our graphics, logos, names, designs, page headers, button icons, scripts
and service names are our trademarks, trade names and/or trade dress.
The "look and feel" of the SOHO Platform and Site (including color
combinations, button shapes, layout, design and all other graphical
elements) are protected by international copyright and trademark laws.
All product names, services names, trademarks and service marks within
the SOHO Platform ("Marks") are either our property or the property
of their respective owners, as indicated. You may not use the Marks for
any purpose whatsoever other than as permitted by this Agreement.

You acknowledge that (i) the software used to provide the SOHO Platform,
and all enhancements, updates, upgrades, corrections and modifications
to such software (the "Software"), (ii) all copyrights, patents,
trade secrets, or trademarks or other intellectual property rights
protecting or pertaining to any aspect of the Software (or any
enhancements, corrections or modifications) and (iii) all documentation
therefor, are the sole and exclusive property of us and/or our
licensors. This Agreement does not convey title or ownership to you, but
instead gives you only the limited use rights set forth herein.

You acknowledge our proprietary rights in the SOHO Platform and
associated documentation and materials, and shall protect the
proprietary nature thereof. If you suggest any new features,
functionality or performance for the SOHO Platform that we subsequently
incorporate into the SOHO Platform (or any other software or service),
you hereby acknowledge that (i) we shall own, and have all rights to use
such suggestions and the SOHO Platform incorporating such new features,
functionality or performance; and (ii) all such suggestions shall be
free from any confidentiality restrictions that might otherwise be
imposed upon us. You shall not sell, lease, or otherwise transfer or
distribute the SOHO Platform or associated documentation, in whole or in
part, without prior authorization in writing from us. In the event of
any breach of this paragraph, you agree that we will suffer irreparable
harm and shall therefore be entitled to obtain injunctive relief against
you. 

Disputes, Governing Law, and Jurisdiction

The obligations in this section may be preempted by applicable law.

The laws of the state of Texas shall govern this Agreement. Any legal
proceeding or arbitration shall be held in Dallas, Texas (the "Dispute
Resolution Location"). To the extent arbitration does not apply, you
agree that any dispute arising out of or relating to the SOHO Platform,
the Site, or us, may only be brought by you in a state or federal court
located in the Dispute Resolution Location. YOU HEREBY WAIVE ANY
OBJECTION TO THIS VENUE AS INCONVENIENT OR INAPPROPRIATE AND AGREE TO
EXCLUSIVE JURISDICTION AND VENUE IN THE DISPUTE RESOLUTION LOCATION.

You agree that any claim or dispute arising out of or relating in any
way to your use of the Site will be resolved solely and exclusively by
binding arbitration, rather than in court, except that you may assert
claims in small claims court if your claims qualify. The Federal
Arbitration Act and federal arbitration law apply to this Agreement. YOU
UNDERSTAND AND AGREE TO SUBMIT TO ARBITRATION PROCEEDINGS TO SETTLE ANY
DISPUTES HEREUNDER, THAT SUCH ARBITRATION WILL BE IN LIEU OF LITIGATION,
AND EACH PARTY HEREBY WAIVES THE RIGHT TO SUE IN COURT IN FAVOR OF THE
ARBITRATION PROCEEDING EXCEPT AS PERMITTED UNDER THIS AGREEMENT.

There is no judge or jury in arbitration, and court review of an
arbitration award is limited. An arbitrator, however, may award on an
individual basis the same damages and relief as a court (including
injunctive and declaratory relief or statutory damages), and must follow
the terms of this Agreement as a court would.

To begin an arbitration proceeding, you must send a letter requesting
arbitration and describing your claim to our address specified in the
General section, below. You consent to our delivery to you of any
communications or notices we send to any email address you have
registered with us or, at our discretion, to whatever mailing address we
have been provided by you. 

Arbitration under this Agreement will be conducted by Jams under its
rules then in effect. Payment of all filing, administration and
arbitrator fees will be governed by the Jams rules.

You agree that any dispute resolution proceedings will be conducted only
on an individual basis and not in a class, consolidated or
representative action. If for any reason a claim proceeds in court
rather than in arbitration, we both agree that we have each waived any
right to a jury trial.

Notwithstanding the foregoing, you agree that we may bring suit in court
to enjoin infringement or other misuse of intellectual property or other
proprietary rights.

Any dispute or alleged claim you may have with respect to your access or
use of the SOHO Platform or the Site must be commenced within one (1)
year after the occurrence of the events leading to the dispute or
alleged claim.

Nothing in the foregoing shall exclude or restrict rights you have under
local law that cannot be excluded or restricted. If you are a consumer,
you may be entitled under law to bring claims against SOHO in the courts
and pursuant to the governing law of your residence.

General

(a) Relationship Between The Parties. This Agreement shall not be
construed as creating any agency, partnership, joint venture, or other
similar legal relationship between the Parties; nor will either Party
hold itself out as an agent, partner, or joint venture party of the
other Party.

(b) Other Agreements. If the terms of this Agreement conflict with the
terms of any other agreement which has been duly executed by us and
which governs the relationship between us and you, the terms of such
specific agreement shall prevail to the extent of such conflict.

(c) Compliance With Law. Each Party shall comply with all applicable
laws and regulations of governmental bodies or agencies in its
performance under this Agreement.

(d) Waiver. No waiver shall be implied from conduct or failure to
enforce rights. No waiver shall be effective unless in a writing signed
by both Parties.

(e) Severability. If any provision of this Agreement is held to be
invalid, void or unenforceable, such provision shall be deemed to be
restated to reflect as nearly as possible the original intentions of the
Parties in accordance with applicable law, and the remaining provisions
of this Agreement shall remain in full force and effect.

(f) Assignment. Neither Party may assign any of its rights or
obligations under this Agreement, whether by operation of law or
otherwise, without the other Party's prior written consent, not to be
unreasonably withheld; except, however, either Party may assign this
Agreement in its entirety, without the other Party's consent, to its
affiliate or in connection with a merger, acquisition, corporate
reorganization, or sale of all or substantially all of its assets.
Subject to the restrictions in this Section, this Agreement will be
binding upon and inure to the benefit of the parties and their
respective successors and assigns. Any other attempt to transfer or
assign is void. If a Party is acquired by, sells substantially all of
its assets to, or undergoes a change of control in favor of a direct
competitor of the other Party, then the other Party may terminate this
Agreement upon written notice.

(g) Force Majeure. We shall not be in default or otherwise liable for
any delay in or failure of our performance under this Agreement where
such delay or failure arises by reason of any Act of God, or any
government or any governmental body, war, insurrection, acts of
terrorism, the elements, strikes or labor disputes, or other similar or
dissimilar causes beyond our control. You acknowledge that the
performance of certain of our obligations may require the cooperation of
third parties designated by you and outside our control. In the event
such third parties fail to cooperate with us in a manner that reasonably
permits us to perform our obligations, such failures shall be considered
as causes beyond our reasonable control for the purposes of this
paragraph, and shall not be the basis for a determination that we are in
breach of any of our obligations under this Agreement or are otherwise
liable.

(h) Survival. Any provision of this Agreement that may reasonably be
interpreted as being intended by the Parties to survive termination or
expiration of the Agreement, shall survive any such termination or
expiration.

(i) Notices and Contact. All legal notices given by you or required
under this Agreement shall be in writing and addressed to: Shades of
Hope Online, LLC, 333 CR 692, Buffalo Gap, TX 79508, and by email to
kristi@shadesofhope.com.

(j) Modifications. These Terms of Service are current as of the
effective date set forth above. We may change these Terms of Service
from time to time, so please be sure to check back periodically. If a
revision meaningfully reduces your rights, we will provide notice to you
(by, for example, sending a message to the email address associated with
your account). By continuing to use or access the SOHO Platform after
the revisions come into effect, you agree to be bound by and subject to
the revised Terms of Service.

Complaints -- California Residents

If you are a California resident, in accordance with California Civil
Code Section 1789.3, you may report complaints to the Complaint
Assistance Unit of the Division of Consumer Affairs of the California
Department of Consumer Affairs by contacting them in writing at 400 R
Street, Sacramento, California 95814, or by telephone at (800) 952-5210.